Open to Work, Closed to Bullshit.

Welcome to the first edition of Detail-Oriented Team Players* (Thursday, November 2nd, 2023)!

In addition to some fantastic new opportunities in the Community realm this issue also has:

• Examples of questions to ask the interviewer

• Resume examples based on real community pros

• Salary benchmarking & other resources for job-seekers

Feedback? What works and what doesn’t in the newsletter? Is there anything you’d like to see next time? Any parts you skipped over? Please reply to this email & help me improve it.

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In each edition, we pick out a few of the jobs that are added to Community Club Job Board between issues. Find all open roles on the Job Board.

Note: Jobs featured in the newsletter and the Job Board are remote & list salary range. You can other community focused and general job boards & resources on our notion-wiki

Analytics Community Manager @ Pax8

# Employees: 500-1,000

Location: Remote - US (HQ is in Colorado)

Salary: $84,000/yr (depending on location & exp) looks like there’s room to negotiate up

Expertise desired:

• BI (business intelligence) & analytics, as well as familiarity w/ relevant tools like Power BI & Tableau.

• Strong project management and organizational skills.

• Understanding of data modeling, ETL processes, and data visualization best practices

🚩 Position will also be “responsible for owning the Analytics Engineering team's backlog and collaborating with the team on report maintenance.” (Could be tricky!)

🚩 Overuse of “8” (Ex: “We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.”)

✅ Previous Community Management experience is only “a plus”. Unique opportunity to launch and build a Community of Practice (for BI analysts) for someone with BI experience looking to transition into Community Role.

✅ “We know there’s no such thing as a “perfect" candidate…We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points.”

2x Senior Open - Source Community Manager @ Grafana Labs (Americas, EST & EMEA)

# Employees: 200-500

Location: Eastern timezones “Anywhere in US, Canada and South America”

Location: EMEA (CET timezones)

Salary: $152,000 - $183,000

Expertise desired:

• Knowledge of Open Source community, ideally in observability, telemetry, or distributed systems (ex: Kubernetes, Prometheus, CNCF, or OpenTelemetry)

• Running a Champions program

• Participating in events, conferences, meetups, & possibly Open Source governance.

✅ Outstanding recent blog post providing an overview of the community with metrics!

✅ Role reports to Director of Developer Advocacy and is in R&D part of the organization, alongside product managers and engineers.

✅ Salary range is good for the role

Community Support @ Contra (contract)

# Employees: 10-50

Location: Remote, ideally based in CEST timezone

Salary: $25-$50 per hour

Expertise desired:

• Customer Support

• Intercom, Hubspot & Slack

• You’ll need to be able to support and match clients who are hiring freelance designers, developers etc with relevant talent

✅ Submitted by a Community Club member who is on the team

✅ Responsibilities are nice & clear

✅ This is a 9-5 (CET), M-F role (if that’s what you’re looking for)

🚩 Some confusion in the job description about the hours. Both 20hrs per week & 40hrs per week are mentioned.

If you are wondering what a good benchmark for a specific position’s salary is, check out the Community.Club open repository of community salaries.

Interview Questions that are important but also make you sound brilliant

Before I started working in the community field, I worked in as a video editor. I edited a lot of documentaries and interviews. I’ll never forget something my mentor told me about story structure, “Put your best scene last, and your second best scene first! Figure out the rest from there.”

Sound advice. Our brains are more likely to remember the first and last impressions. That’s why the questions you ask at the end of a job interview are critical. It’s the last chance to prove yourself to the interviewer, and likely what they will remember best when scoring the interview.

Your questions to the interviewer serve two purposes 1) determine if the role is a good fit for you and 2) show them why you are the right person for the job. In my experience as a hiring manager, I’ve seen a lot of candidates ask questions that serve neither purpose, or not ask any questions at all!

As a recruiter and career coach Jermaine “The Jobfather” Murray puts it, you want to ask “interview questions that are important but also make you sound brilliant”.

Community Club member Jessie D'Amato Ford shared a perfect example of a dual purpose question that she’s had luck with, “What is the biggest challenge you or your team is facing right now?”

For more examples, here’s a Harvard Business Review article with 38 good dual purpose questions that cover the job, team, boss, & company.

And some questions below from the Jobfather that will help you learn important aspects about the role and leave a brilliant impression.

It used to be more of a red flag to have gaps on your resume, but fortunately the perspective of hiring managers and recruiters has changed. There’s much less of a stigma around gaps now, but it’s important to address it. Here’s an article & video from Teal (disclosure: I used to work there) with 4 easy ways to explain a gap on your resume.

Resume Examples

A couple community members were kind enough to share the resumes that successfully landed them new roles. I changed the names, companies, and anything else personal, but hopefully these can help as you craft yours.

Example CMGR Resume 1 - (based on actual Senior Community Manager)

Example CMGR Resume 2 - (based on actual Community Manager)

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📟 If you need 1:1 support or feedback, grab time on my cal or just reply

👥 Join our Job Search Accountability Group

Job searching is tough. Getting rejected sucks. But you’ll make it through.

Please let me know how I can help!

- erik

🐦 PS: Always Be Beeping!

*PPS: how do you feel about the name for the newsletter? Was going for something a bit less dry than “Community Jobs Weekly” but curious what y’all think